Atlassian survey shows lack of collaboration in software development


A survey of 750 IT and engineering leaders found that while 83% of respondents agree that cross-departmental communication is critical to software development success, only 41% of respondents view cross-collaboration as a priority.

The survey collected responses from organizations that generated more than $50 million in annual revenue and was conducted by Forrester Consulting on behalf of Atlassian.

Overall, more than two-thirds of respondents (68%) said more departments than ever were involved in software development. Overall, 80% said they needed to improve collaboration with other departments, but 82% did not feel particularly confident in their ability to achieve this goal. Three-quarters (75%) also highlighted the need to improve collaboration within their own department.

Well under half of respondents (42%) said their culture, processes and tools enable real-time teamwork and the free flow of information that helps leaders make sound decisions.

However, among the subset of respondents who are highly collaborative, more than (53%) reported seeing increased customer satisfaction, with 59% reporting increased revenue due to this increased customer satisfaction.

Suzie Prince, product manager for DevOps at Atlassian, said the challenge organizations face is finding a way to successfully use a combination of synchronous and asynchronous communication mediums to better enable collaboration. In fact, collaboration as part of any DevOps culture needs to be a C-level discussion to constantly accelerate the rate at which software can be developed and deployed, she added. The central problem is that not all leadership teams are equally comfortable with open communications between the various departments that make up an organization, Prince said.

It is essential that C-level executives set the tone and lead by example; DevOps best practices cannot only be followed by development teams. The whole company needs to adopt DevOps best practices as an operating model for the business to truly derive maximum benefit from it.

Unfortunately, DevOps practices within development teams have been adopted unevenly, so it is often very difficult to get the rest of the company to adopt DevOps principles. However, organizations that adopt DevOps tend to be much further along the path to becoming a digital business and can more adroitly take advantage of business opportunities as they arise or change their strategy as conditions change. commercial. In fact, organizations that adopted DevOps best practices arguably fared better during the economic downturn following the onset of the global COVID-19 pandemic that took all business and IT leaders by surprise.

It’s unclear from the results of the Atlassian survey whether a DevOps divide is beginning to emerge that makes some organizations more competitive than their rivals. In theory, at least, if every organization is now a software company that develops something or provides a service, the faster it can build and reliably deliver applications, the greater the competitive advantage it can gain and maintain. big.

There are, of course, a whole host of factors that determine how competitive an organization is. However, in the age of digital business transformation, it is clear that the ability to build and deploy software at a fairly steady cadence is the new table stake required for mere survival.


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